Returning your IT and technical equipment to CHG-MERIDIAN is simple, transparent, and secure. We accompany you step by step through the entire return process - from timely information to collection to certified data deletion and sustainable recycling of the devices. Our goal is to ensure that everything runs smoothly while maintaining the highest safety and environmental standards.
7. Invoice for Locked or Damaged Equipment
You will receive an invoice and a damage report from us.
Notification by the customer
To ensure a seamless return process and avoid additional fees, please follow the equipment return instructions outlined below.
1. Return Timeline
All equipment must be returned within the timeframe specified in your lease agreement.
If the equipment is not received before the end of the grace period, additional rent may be charged.
If you anticipate delays, please notify CHG at your earliest convenience with an updated return date.
2. Device Security Requirements
Before returning, ensure that all devices are:
- Free of passwords or security locks
- Removed from any MDM, ABM, or MAM systems
If locked devices are received:
- CHG will notify you of the issue
- You will have five (5) business days to remove the locks
- A $40 re-processing fee will apply per reattempt
- If locks are not removed, fair market value charges will apply
3. Required Components
The following items must be returned with each device:
- Hard drives
- Batteries
- Adapters, chargers, and power cords
Failure to return these components may result in additional service charges, which vary by asset and model.
4. Equipment Condition
Returned equipment must be:
- Fully functional
- Free of non-standard damage
- Showing only ordinary wear and tear
- Free of custom stickers or labels
Devices that do not meet return standards may incur charges for diminished value.
5. Serial Number Accuracy
Only return the exact serial numbers listed in your lease agreement, unless CHG has approved a substitution.
If substitutions have been approved:
- Clearly indicate both the original and replacement serial numbers
- By returning the equipment, you fully relinquish all ownership or rights to CHG
6. Data Erasure
You are responsible for removing all personal or business data, including:
- Files, images, applications, and other content
- Any data stored on hard drives or digital storage media
CHG offers certified secure data wiping services upon request.
To request a quote or obtain a certificate of data destruction, contact:
Logisticsusa@chg-meridian.com
General notes and information
Handling of accessories
How do I return the accessories of the devices correctly?
- All accessories that were included in the scope of delivery (e.g. power adapters, mice, keyboards, cables, etc.) are an integral part of the device and must therefore be returned together with the device.
- Sort devices and accessories by device or accessory category and provide them packed in boxes.
- Small quantities of accessories can also be packed together in a common box.
- Label each box clearly visible from the outside with its contents and number of pieces (e.g. 25 x USB keyboards, 30 x notebook power supplies).
- The packaging and labelling of all equipment, boxes and pallets must be carried out in accordance with the currently valid Dangerous Goods Regulations (ADR)
Handling of batteries
How do I return loose batteries correctly?
- Loose batteries – i.e. batteries that are not permanently installed in the device – must be registered separately in advance. The corresponding cartons must be marked in accordance with the currently applicable ADR regulations.
- Pack batteries without the original packaging so that the contact terminals are completely and securely taped off.
- Batteries in their original packaging or individually wrapped batteries do not require additional masking.
- Place the batteries in the boxes so that they cannot slip.
⚠️ Defective rechargeable batteries or batteries may not be returned and must be disposed of independently and professionally by the sender.
A battery is considered damaged if one or more of the following characteristics are present:
- Significant damage to the housing
- Thermal deformations, e.g. melted connection cables or warped housing
- Heat generation when switched off (not during use or charging)
- Leakage of liquids
- Leakage of gases
Other end-of-lease topics
Logistics
Find out how CHG-MERIDIAN enables the safe and efficient return of your IT equipment.
Data erasure
Protecting your data is our highest priority. At the end of your lease, we provide secure, certified data erasure and responsible asset disposition services designed to meet the strict security and compliance expectations of today’s organizations.
Device Condition & Rating
Maximum transparency and control: Get all the important information about the device condition and the reuse of your returns.
Locked Devices
Ensure the smooth return and remarketing of your devices by removing locks.
