Logistics

Procedure after submitting a collection request to CHG-MERIDIAN:

      · After receipt of your collection request, CHG-MERIDIAN will check the data submitted and, if necessary, ask questions within about two working days.

      · CHG-MERIDIAN's logistics department then commissions a contract carrier to pick up the equipment.

      · The carrier will contact you within approximately seven working days to arrange a pick-up date and coordinate the pick-up details with you.

      · Receive the carrier on the agreed pick-up day, accompany the pick-up and sign the pick-up documents provided by the forwarder after careful checking.
Important: The carrier is not authorized to receive or sign any other documents.

      · A suitable parking space must be provided in the immediate vicinity of the exit for loading the truck.

Depending on the data deletion agreement, the following procedures apply:

      · eraSURE® or no data erasure agreed & devices have already been packaged by you:
The freight forwarder only checks the number of parcels or pallets on site and notes them. There is no check of the contents or the condition of the device.

      · eraSURE® agreed or no data erasure ordered & devices are packed on site by the carrier:
The freight forwarder records the number of devices, packs them on site in their own special packaging material and documents both the number and type of equipment as well as any recognizable external damage on the waybill.

      · eraSURE®+ agrees:
The freight forwarder records the number of devices, additionally scans the serial numbers of the devices intended for data deletion (as far as possible) and packs them on site with appropriate packaging material. The number, type and visible damage are documented on the bill of lading. In addition, a separate list of scanned serial numbers is created.

After pickup:

      · The devices are delivered within approximately ten working days either (with eraSURE® or without data deletion) via a HUB system  or (with eraSURE®+) directly to the CHG-MERIDIAN Technology and Service Center or to a certified refurbishment partner.

      · There is a check for completeness and recording of the devices.

      · They are then subjected to an optical and technical function test, processed, deleted if necessary in compliance with data protection regulations and prepared for remarketing.

Provision of the equipment for collection by a freight forwarder

Please ensure that the equipment intended for collection is provided under the following conditions:

Central, barrier-free pick-up location:

Deploy the devices and accessories in a central, easily accessible location. If possible, this should be located on the ground floor, in the immediate vicinity of the exit and accessible with a pallet truck or pallet. If possible, avoid stairs and elevators.

Unpackaged provision in case of planned data deletion:

If data deletion using eraSURE®+ is planned, the devices must be provided unpackaged. The barcode on the respective device must be clearly visible to enable easy scanning at pickup.

Sorting and labeling:

Please sort the devices and accessories by device classes and clearly mark them as ready for collection.

Accessories Provided:

For information on the provision of accessories, please refer to the return policy.