A major challenge that we face when refurbishing IT devices is the growing number of devices that are not fully unlocked when returned. This makes it more difficult to access the device, preventing it from being refurbished and possibly preventing data erasure.
Locked devices have to be separated out, stored somewhere and then refurbished yet again if they can eventually be unlocked. If it is not possible to unlock them, they may potentially have to be destroyed, resulting in additional costs and utilization of resources.
For this reason, CHG-MERIDIAN AG reserves the right to charge a fee of €35.00 as compensation for this additional work.