Maximum transparency in IT device management

Our Customer PANASONIC

PANASONIC is a renowned innovator and one of the world's major players in the development of electronics technologies and solutions, whether in consumer electronics, home appliances, automotive or the broader B2B sector. In Europe, Panasonic Information Systems Company Europe (PISCEU) is responsible for setting up and maintaining the Group's extensive IT network. With over 160 employees based in its headquarters in Hamburg, as well as other key locations in Germany, Poland, England and Italy, the IT service provider offers comprehensive support for end-users across all of PANASONIC's business divisions.

Challenges

COMPLEX REQUIREMENTS Need for customized IT processes and technologies

FLEXIBILITY ACROSS BORDERS Prerequisite: international scalability and flexible contract design

THE NEED FOR CLARITY Requirement for transparency regarding existing devices and their contractual conditions

Full control through systematic asset management

PISCEU helps employees in PANASONIC's European companies to achieve their business goals through tailor-made IT processes and technologies. The prerequisite: an IT usage concept that is internationally scalable and provides a transparent overview of all leased devices and their contractual conditions - anytime and anywhere.

Our customized technology2use success formula

ASSETS Complete management of workplace technology in Germany and several European countries - including more than 8,100 assets. These include notebooks (around 40%), monitors (20%) and smartphones (just under 30%) as well as servers and large printers.

FINANCE "Usage instead of ownership" is the motto of our financing concept. The price-per-device approach for the entire IT infrastructure ensures planning security and cost control.

SERVICES Lifecycle services for end-user technology equipment, asset management with tesma® and secure data deletion with eraSURE

Lifecycle services

During the usage period, we support Panasonic by taking care of the pre-configuration of mobile devices, delivery of the devices to locations throughout Europe, support and maintenance, regular review meetings and any necessary adjustments, rapid replacement in the event of a defect and at the end of life, we collect the devices for secure data erasure.

TESMA

To ensure the desired transparency regarding its IT equipment, PISCEU opted for asset management through our tesma® platform. Our technology and service management platform integrates commercial and technical data, providing comprehensive insights throughout the technology lifecycle: from consulting and rollout to device retrieval and certified data erasure. The platform offers managers from various departments key information on the IT landscape and individual assets. For example, during investment planning, tesma® provides details on device configurations, locations and budget development. During operations, the application provides controlling reports for simple budget, consumption and capacity planning. At the end of the usage period, PISCEU receives information about asset status, usage period and planned and completed removal. The complete data erasure process for IT equipment is also visible through tesma.

Conclusion

Transparent and internationally scalable asset management is a key aspect of our successful and long-standing collaboration. PISCEU values our strong partnership. For example, the teams from both companies have jointly developed a process manual as the basis for our cooperation. PISCEU also values the flexibility of the contracts, which take current developments into account - whether in terms of IT equipment or the financial market.

"CHG-MERIDIAN offers us genuine all-round support throughout the IT lifecycle - from consulting and procurement to end-of-lease and data erasure. This has enabled us to demonstrably increase our productivity and profitability. We see our collaboration as a good and close partnership."

Ulf Kütemeyer, Senior Manager Contracting & Procurement at PISCEU