TICKET MANAGEMENT
Straightforward claims management

Transparency and clear overview of possible defects or damages are an indispensable requirement for effective IT Management. Our Ticket Management module gives you the opportunity to generate damages reports of your IT devices. Tickets with predefined contract data, including the contractual service levels and contact data of your service partner, are created in just one click. The current progress status can be retrieved and viewed at any time by means of standard reports or search masks.

• Easy generation of reports on damages by automated import of the appropriate contract data
• E-mail interface enabling the integration of external service providers
• Workflow-based tracking of the ticket status